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Our approach


Sustainability First

Our goal is to make a positive contribution to ensure that the financial market and its ecosystem are more sustainable. We do this by following the principles of sustainability, through a strategy of continuously monitoring our impact on the community, and by training and raising awareness among our employees, partners and customers.

Three sustainable ESG axes

Because being sustainable also means knowing and understanding the different fields of society, we consulted various stakeholder groups. This consultation resulted in the three axes of the materiality matrix, which enabled us to organise the ESG (Environment, Social and Governance) commitments along three main axes, which reflect how the group approaches material issues and the Sustainable Development Goals.

Robust financial performance 
We create value for all stakeholders


Sustainable operations
We minimise environmental impact by promoting innovation and digitalisation.

Sustainable Financing
We incorporate ESG risks and opportunities into the business and our offer.

Wellbeing, diversity and inclusion
We recognize the value of our employees, promoting their well-being and fostering their growth in a business culture that integrates diversity.


Client experience
We serve with convenience, proximity and transparency, in a fair exchange of value with our Clients

Reference of positive impact on society
We act with transparency and ethics in a robust Governance model. We promote gender equity and equality.


We contribute to encourage the Portuguese economy promoting financial and digital inclusion.


We build sustainable relationships

Our customers, employees and suppliers are our priority. In order to meet their expectations, we have developed various mechanisms based on sustainability policies to monitor our relationship:

We create opportunities for dialogue

Feedback from the different stakeholders is essential for improving the services provided and the relationship with stakeholders. So, we provide different communication channels for each group:

Communication channels

Outros tópicos

Requesting face-to-face feedback via questionnaires and meetings
Intranet (we are novobanco, yammer internal social network and Human Resources Portal)
Thematics mailboxes (including CEO Office and "Ask CAE")
HCD Manager of current and retired employees
Human Resources Business Partner
Executive leadership visits to the commercial network
Whistleblower Line
Workshops and Lectures
Annual meeting and other themed meetings, workshops, information sessions and webinars
Workers' Committee, Trade Union Secretariat and Information and Consultation Procedure

Requesting feedback in person, online and by telephone
Formal system for submitting complaints
Branches network, Business Centres and Regional Divisions;
Social networks (novobanco Culture, Facebook novobanco and Linkedin); Events.

Mandatory and voluntary reporting
Request feedback by phone, online and in person
Investor Relations Team
Regular meetings with investors
Quarterly presentation of results
Investor website

Contacts established through a specific website (novobanco Group Supplier Portal), with information exchanged via e-mail, telephone and in person.

Providing information in person, by telephone and online:
Press Conferences
Quarterly presentation of results
Sharing specialised knowledge through social networks and the media (radio, newspapers, television)

Ongoing face-to-face, telephone and online dialogue with Associations, IPSS, social and environmental NGOs
Corporate Social Responsibility Initiatives
Participation in conferences
Social networks (novobanco Culture, Facebook novobanco and Linkedin)

We follow a robust Governance model

Having a structured governance model, supported by policies and principles that ensure the effective and prudent management of our activity, is a fundamental indicator for the sustainability of our business. To this end, ESG strategy and risk management is conducted directly by the Executive Board of Directors (EBD), which participates directly in defining the strategy and action plans, and is supervised by the General Supervisory Board (GSB).

In this way, regular monitoring of the bank's implementation plans and ESG performance is ensured, as well as acting with transparency and impartiality.

ESG policies and principles 


Sustainability Policy Sustainability Policy
Green Financing and Investment Classification Policy Green Financing and Investment Classification Policy
Principles of Relationship with the Suppliers Principles of Relationship with the Suppliers
Financing Principles - Sectors/activities exclusions and minimum safeguards Financing Principles - Sectors/activities exclusions and minimum safeguards

Policy and Principles ESG

Outros tópicos

Positive Social Impact Statement Positive Social Impact Statement
Non-discrimination and Equal Opportunities Policy Non-discrimination and Equal Opportunities Policy
Human Rights Policy Human Rights Policy
Volunteer Programme Volunteer Programme
Remuneration Policy for Management and Supervisory Bodies Remuneration Policy for Management and Supervisory Bodies
Remuneration Policy for Staff Members Remuneration Policy for Staff Members
Code of Conduct Code of Conduct
Succession Planning Policy of novobanco Succession Planning Policy of novobanco
Environmental Statement Environmental Statement

Qualification and Incentives

In addition to the priority given to ensuring an organizational model and policy framework that promotes the integration of ESG into the business model, novobanco also prioritizes two essential tools for integrating ESG into the bank's culture:
  • Ensuring the development and deepening of knowledge and skills at all levels of the organization. The bank's management team (General Supervisory Board and Board of Directors) as well as the specialized teams of the ESG Office and the risk function receive additional and in-depth training on ESG topics and risk management of climate and environmental risks.

Integrating ESG indicators in the performance assessment and variable remuneration of the management team: the collective and individual KPIs for evaluating the performance of EBD members include ESG objectives. Every year, these KPIs and targets are reviewed and approved by the GSB. The departmental performance assessment model also includes ESG KPIs at the corporate level and, when applicable, a specific ESG KPI.

Sustainable Financial Disclosure Regulation (SFDR)

We establish sustainable partnerships

In the quest for a more sustainable world, we have the support of several important organisations in Portugal. These are partnerships that we have built up and that we intend to maintain, always with one goal in mind: A better future.