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Our commitments


We are making a more sustainable future

Thinking about a more sustainable future also means adopting a business strategy that promotes sustainability, establishing the link between finance and the specific needs of the economy for the benefit of the planet and society.

Our goals



+ 600 M€

of Green Investment (vs. 2021)(1)

0 M€

of financing for excluded sectors (2)

30 %

of Investment Products with ESG characteristics (3)

- 30 %

of paper consumption (tonnes vs. 2021)(4)

- 28 %

of CO₂ emissions from own operations (tonnes vs. 2021) (5)


Social and financial well-being

40 %

of employees taking advantage of the Well-being programme (6)

+ 3 p.p.

of employees with a "Healthy" psychosocial risk assessment (vs. 2021)(7)

+ 8 p.p.

in terms of employee engagement (vs. 2021) (8)

+ 11,8 p.

in the customer NPS indicator (vs. 2021)(9)

+ 9.594 h

employee volunteering (vs. 2021)(10)


Responsible banking

+ 2,5 p.p.

of women in senior leadership positions (11)

- 0,9 p.p.

in the gender pay gap (12)

+ 3 partnerships

with organisations promoting the employment of people with disabilities (13)

90 %

of suppliers with a sustainability assessment (14)

+ 39.160 h

ESG training for employees (15)


1 Source of financing or investments in own portfolio of companies whose main economic activity is eligible for the EU Taxonomy and source of financing or investments in own portfolio in which the use of the funds by the debtor or the projects is directed towards economic activities eligible for the EU Taxonomy or are intended for investments in the energy transition or in the company's business model for green activities;

2 Economic sectors not financed by novobanco: Arms, Prostitution, Pornography, Coal (mining and energy production) and Trade in wildlife and endangered species

3 Investment Funds, Financial Insurance and Structured Products

4 Reduction in photocopying paper consumption due to the implementation of the Phygital programme in the commercial network (starting in 2019) and the digitalisation of processes in central services

5 Scope 1 and 2 GHG emissions novobanco Group

6 Percentage of employees who have taken part in at least 2 programme initiatives per year. Programme of initiatives to promote work-life balance, mental and physical health, healthy living, etc

7 Annual psychosocial risk assessment study of the novobanco employee base

8 Assessment of the level of employee engagement carried out as part of the Pulse survey (average % of employee engagement)

9 Net Promoter Score calculated for Private Customers - BASEF

10 Promotion of volunteer activities in strategic areas of the bank's social impact. Each employee may use 1 day per year for voluntary activities

11 Senior Directors and Executive Board of Directors

12 Gender Pay Gap weighted by the representativeness of each Performance Function

13 Number of organisations with active partnerships being promoted by the bank

14 Suppliers with recurring supplies to the novobanco Group and annual turnover of more than 10 000 euros

Our social dividend model

Based on the ESG axes, we have defined a Social Dividend model for 2022-2024 that incorporates the three dimensions of sustainability - environmental, social and governance- reflecting the way we develop the Sustainable Development Goals (SDGs) Sustainable Development Goals (SDGs). The aim of this model is to encourage the adoption of best sustainability practices and thus position ourselves as an ESG benchmark in Portugal.

Social Dividend Model 2022-2024


We are reducing our negative impact:

We are focused on reducing our negative impact on the environment and promoting a more sustainable, low-carbon economy by supporting our customers on their transition journeys. Our environmental sustainability programme includes the following indicators:

  • Green investment (Millions);

  • Sectors excluded from funding;

  • Investment products with ESG characteristics;

  • Paper consumption (tonnes);

  • CO₂ emissions from own operations (tonnes).

We are promoting well-being:

We run our business based on social criteria, promoting the well-being of our employees and contributing to the financial well-being of the communities we serve. Our social performance is measured by the following indicators

  • Social well-being for employees

  • Psychosocial risks - % of healthy employees;

  • Employees' commitment to the bank;

  • Customer NPS (Net Promoter Score) (pts);

  • Employee volunteering programme (hours).


We advocate sustainable business:

We are focusing our activity on a responsible business model based on the values of equity, equal opportunities and gender, and include sustainability in our value chain. Our performance is monitored by the following indicators:

  • Women in senior leadership positions;

  • Salary disparity adjusted to position;

  • Partnerships with organisations that promote the employment of people with disabilities;

  • Suppliers with sustainability assessments;

  • ESG training for employees (#hours).

Social dividend