NOVO BANCO steers its activity on the basis of sustainability principles and with the firm resolve to give a positive contribution to the entire ecosystem within which it operates. To manage its business in a fair and responsible manner, the Bank has been implementing a culture that involves permanent monitoring of its impact on the surrounding community, training and raising the awareness of its employees, business partners and clients and adherence to the principles and policies that govern its activity.
In order to define its sustainability strategy, NOVO BANCO prepared its first Materiality Matrix, in 2019. To this purpose a survey was sent to around 9 thousand internal and external stakeholders: employees, clients, suppliers, regulators, private social solidarity institutions, non-governmental organisations, business associations, and also to other entities such as unions, banks and the media, among others.
This matrix, together with the recently implemented strategic plan, the commitments assumed, and the 2030 Sustainable Development Goals, for which we are currently being selected, will become the basis of NOVO BANCO's sustainability strategy.
Communication Channels
Feedback from the different interested parties is thus essential to continuously improve services provided, using for this purpose a variety of channels enabling the enhancement of the relationship with the different types of stakeholders and the fulfilment of their expectations.
Stakeholders Channels
| Employees | Request for in-person feedback via questionnaires and meetings Intranet (NBweb and Human Resources Portal) Email (including CEO Office and “Ask the Chairman” address”) HCD manager for active and retired employees Human Resources Business Partner Executive leadership visits to the commercial network Whistleblower line Workshops and Lectures Annual convention and other meetings Workers Committee, Union Secretariat and Information and Consultation Procedur |
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| Clients | Request for by phone, online and in person; Formal system for filing complaints; Branch Network, Corporate Centres and Regional Divisions; Social networks (NOVO BANCO Cultura, Planeta NOVO BANCO and Linkedin) Events, such as NOVO BANCO Summit |
| Regulators | Provision of mandatory and voluntary information Request for feedback by phone, online and in person. Investor Relations team Regular meetings with investors Quarterly results presentation Investors website |
| Suppliers | Contacts established through a specific website (Grupo NOVO BANCO Supplier Portal), coordinating the exchange of information via e-mail, telephone and in person. |
| Media | Information provided in-person, by phone and online; Press conferences Quarterly results presentation NOVO BANCO Summits |
| Community | Continuous in-person, telephone and online dialogue with Associations, Private Social Solidarity Institutions, social and environmental NGOs; Corporate Social Responsibility Initiatives Participation in conferences Social networks (NOVO BANCO Cultura, Planeta NOVO BANCO and Linkedin) |