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What to do if your card is stolen or lost?

Have you noticed your card is missing and you cannot find it anywhere. Have you seen transactions you are sure were not made by you. 

If your card is stolen, lost or misplaced, you should cancel it immediately to prevent unauthorized use by third parties. 

Cancel your card immediately on the digitl channels:
Use our Digital Channels for immediate action. You can also request a replacement card straight away. 

• novobanco App: "Cards | Cancel card"
• novobanco Online: "Cards | Cards Management | Cancel card"

You can also contact our support numbers wherever you are. 

Direct line

Call us. We can help. 

707 247 365

From a fixed line. Cost of €0.10 per minute, plus VAT at the rate in force*

21 883 77 00

Cost depends on your mobile or fixed line tariff with your telecom provider*

800 202 505

Free national number to report loss, theft, or fraud involving payment cards. You can also request a replacement or an unblock


*Personalized support on weekdays from 8 a.m. to 10 p.m., and on weekends and public holidays from 9 a.m. to 6 p.m.

Internacional Direct Line

  • Europe

    00 351 21 883 77 02

  • Canada, United States

    00 351 21 883 77 03

  • South Africa

    00 351 21 883 77 04

  • Brazil

    00 351 21 883 77 06

  • Any other country

    00 351 21 883 77 07

Free international number to report loss, theft, or fraud involving payment cards. You can also request a replacement or an unblock.

800 024 736 50

PUB | NOVO BANCO S.A. | Registered no. 7 at Banco de Portugal