Report fraud

Following the sending of fraudulent SMS messages, phone calls are being made in which malicious individuals claim to be employees of a novobanco security department.

During these phone calls, personal and strictly confidential data is requested. This information must NEVER be shared with third parties.

If you are confronted with any of these fraud schemes (examples shown below), contact novobanco immediately, do not provide any master card details, and always carefully read the content of SMS messages sent by the Additional Security System.

Never provide master card positions or SMS security codes in unexpected situations or in processes that were not initiated by you. 

We remind you that novobanco:

• NEVER sends SMS messages with links requesting device registration or access reactivation under threats of “fines”. 
• NEVER communicates via WhatsApp, or usesnor do we use a “Virtual Assistant” for this purpose. 
• NEVER asks you to send photos of your master card. 
• NEVER calls you requesting master card positions or SMS codes to supposedly cancel transactions.

When using NBnet or NBnetwork, if you are confronted with the screen shown below, it is very likely that your computer is infected with a virus, malware or banking Trojan.

novobanco never requests “Security Updates” or the “Installation of Security Modules” when using the digital channels NBnet, NBnetwork or mobile apps.

If you see this screen, contact novobanco immediately, do not provide any master card details, and always carefully read the contents of SMS messages sent by the Additional Security System. 
Do not provide your data or security codes in unexpected situations or in processes that were not initiated by you.

Please also pay attention to the following recommendations:

• Do not click on links included in unknown or unsolicited emails or SMS messages. 
• Do not open attachments (such as PDFs, DOCX or DOC files) without first confirming with the sender that the content is safe and that the message was genuinely sent by them. 
• Do not share any Internet or Mobile Banking access credentials with third parties. 
• Do not provide any sensitive personal data, such as phone numbers or email addresses. 
• Do not install applications on your smartphone outside official app stores. 
• Do not forward or reply to suspicious messages.

When using NBnet or NBnetwork, if you are presented with this type of message, it is very likely that your computer has been infected with a virus, malware or banking Trojan.

novobanco never requests the installation of “Internet Banking Security Modules”.

If you encounter this malicious screen, contact novobanco immediately, do not provide any master card details, and always carefully read the content of SMS messages sent by the Additional Security System.

novobanco never requests this type of action.

If you have received this email, you should delete it immediately. 
Do not open it, do not click on links and do not follow any false instructions.

If you have any doubts, do not click on anything. Contact NBdireto immediately on 707 247 365.

Security recommendations

Regularly check the security of your computer or smartphone and follow these security recommendations whenever you receive suspicious messages:

• Do not click on links included in unknown or unsolicited messages 
• Do not share any Internet or Mobile Banking access credentials with third parties 
• Do not provide sensitive personal data, such as phone numbers or email addresses 
• Do not install applications on your smartphone outside the official app stores 
• Do not open attachments (e.g. PDF, DOCX or DOC files) unless you have confirmed with the sender that the content is safe and the message was genuinely sent by them 
• Do not forward or reply to the message

When using NBnet or NBnetwork, if you are confronted with this type of message, it is very likely that your computer has been infected with a virus, malware or banking Trojan.

novobanco never requests the installation of “Internet Banking Security Modules”.

If you encounter this malicious screen, contact novobanco immediately, do not provide any master card details, and always carefully read the content of SMS messages sent by the Additional Security System.

Email messages and their attachments are frequently used to spread viruses or provide hackers with a gateway to access your computer.

If you receive an email similar to these, if you do not recognise the sender or the subject, and if it contains links and/or attachments, requests private or confidential information, or includes overly attractive job offers, be immediately suspicious.

You are most likely being targeted by a fraud attempt, commonly known as phishing. 
Phishing attacks have evolved rapidly, adapting to the current context. The most recent cases often involve malicious software that is installed when you click on links or open attachments in emails.

You should delete the message without opening it, even if the subject line appears appealing.

No matter how attractive the subject may be:

• Do not download any documents, invoices or forms 
• Always question before clicking. This is the golden rule 
• Do not open attachments (such as PDFs, DOCX or DOC files) unless you have confirmed with the sender that the content is safe and that the message was genuinely sent by them 
• Do not forward the message 
• Do not reply to the message

If you receive an email you were not expecting, even if the sender appears trustworthy, always confirm the authenticity of the email directly with the relevant organisation by phone.