Help and Contacts
Get in touch with novobanco in the way that is most convenient for you. Available every day, 24 hours a day.
Available contact options
Branch
Phone
*By clicking this button, you will be redirected to a Portuguese-language page. To find your preferred Branch, please search by Branch name or location.
** Call cost information
• 218 837 700 – Cost agreed between the customers and their telecom operator
• 707 247 365 – €0.09/min (landline) and €0.13/min (mobile), plus VAT at the applicable rate
📞 (+351) 218 837 700 (*)
📞 707 247 365 (**)
(*) Call cost agreed between customers and their telecommunications provider.
(**) €0.09/min from the landline network and €0.13/min from the mobile network. Plus VAT at the applicable rate.
(+351) 218 837 705 (*)
(*) Call cost agreed between the customers and their telecommunications provider.
(+351) 218 837 701 (*)
(*) Call cost agreed between the customers and their telecommunications provider.
Find the available channels for submitting suggestions or complaints.
patrocinios@novobanco.pt
investidor@novobanco.pt
Submit your application by completing the online form.
media@novobanco.pt
Frequently asked questions
To schedule a meeting call our direct line.
A convenção transfer is an automatic transfer between the current account and the savings account of a service account, applicable to accounts with Automatic Cash Management.
You can obtain proof of your NIB / IBAN through novobanco Online or the App.
novobanco Online:
Go to Daily Banking » Accounts » NIB / IBAN / SWIFT.
Click “View”, enter your email address and click “Send email”.
App:
Go to Main menu » Enquiries » NIB / IBAN / SWIFT.
Select the option “Send me notification” to receive the email, then confirm by selecting “Send”.
You can obtain proof of transactions carried out through direct channels using novobanco Online or the App.
novobanco Online:
Go to Daily Banking » Accounts » Transaction History.
You will see a table of transactions. In the last column, click “Select” to access the receipt.
App:
Go to Main menu » Enquiries » Transaction History.
Select the transaction you want and, at the bottom of the screen, choose “View receipt”.
You can download it to your phone.
You can update the mobile number used for Additional Security via novobanco Online or the App.
novobanco Online:
Go to Personalisation and Security » Security » Additional Security by SMS » Change mobile number.
Enter the new mobile number and confirm by selecting “Change”.
Please note: the change is not immediate. It must be confirmed by entering a confirmation key that will be sent by post to the address linked to the account.
App:
Go to Main menu » Settings » Additional Security.
Enter the new mobile number and confirm by selecting “Change”.
Both novobanco Online and the App allow you to certify frequent beneficiaries, making future transfers quicker and easier.
novobanco Online:
Go to Daily Banking » Transfers » Domestic and Euro Area.
App:
Go to Main menu » Transfers » Make Transfer » Domestic and Euro Area.
After entering the beneficiary details, select “Certified Beneficiary”.
On novobanco Online, you can assign names to your accounts and choose which ones you want to display.
Go to Personalisation and Security » Service Display » Accounts.
Select the accounts you want to view, assign the desired names and confirm by selecting “Change”.
A service payment is an automatic transaction and, for this reason, the bank cannot cancel it.
You must contact the entity to which the payment was made directly.
Mobile top‑ups are automatic transactions and therefore cannot be cancelled by the bank.
You must contact the entity that received the payment.
When an amount is debited from your account as a direct debit that you do not recognise or agree with, you have 47 business days to request a refund.
novobanco Online:
Go to Daily Banking » Payments and Top‑ups » Direct Debits » View scheduled collections and select the status “Settled”.
All collections from the last month will be displayed.
You may refine the search using “Date range” and “Authorisation number”.
Select the direct debit you wish to revoke and click “Revoke”.
App:
Go to Main menu » Enquiries » Direct Debits » Transactions.
Select the settled direct debit you want to reverse and tap “Revoke”.
You can cancel direct debit authorisations via novobanco Online or the App.
novobanco Online:
Go to Daily Banking » Payments and Top‑ups » Direct Debits » View / Amend / Cancel.
Click “Details” and then “Cancel”.
App:
Go to Main menu » Enquiries » Direct Debits » Authorisations.
Select the entity you want to cancel and confirm the authorisation cancellation.
No. You can create a Standing Order.
novobanco Online:
Go to Daily Banking » Transfers » Standing Orders » Create Standing Order.
App:
Go to Main menu » Transfers » Standing Orders » Create Standing Order.
No. You can reinforce or withdraw funds from scheduled savings accounts via novobanco Online or the App.
novobanco Online:
Go to Savings and Investments «» Savings » Savings Management.
Select the account and choose “Reinforcement” to add funds or “Withdrawal” to move funds to your current account.
App:
Go to the Savings area and select “Savings Management”.
Choose the account and select “Reinforcement” or “Withdrawal”.
No. You can activate Via Verde via novobanco Online.
Go to Daily Banking » Other options » Via Verde » Identifier Activation.
PUB | NOVO BANCO S.A. | Registered no. 7 at Banco de Portugal