Cookie policy

What are cookies?

Cookies are small files stored in the user’s browser when visiting certain websites. These files contain data that can be useful to the website, such as language preferences, session information or similar details. 
The use of cookies on the internet is common and does not harm users’ devices. Cookies are anonymous, non‑invasive and do not collect personal data.

What are cookies used for?

When someone visits a website, cookies play an important role in understanding how useful and relevant the site is. Cookies make websites more efficient by storing information about pages and user preferences, helping improve navigation and performance.

What types of cookies do we use?

novobanco uses the following types of cookies, considering their lifespan, origin and purpose.

By lifespan

Persistent cookies 
These cookies remain stored on your device even after closing your browser and are used whenever you revisit our websites, platforms or applications. 
They are typically used to adapt browsing to the user’s interests and to provide a more appropriate service based on the device used. 
You can delete these cookies at any time via your browser settings.

Session cookies 
These cookies remain stored only during your browsing session and are deleted once you close your browser. 
They help analyse traffic patterns and user navigation, allowing novobanco to improve usability, performance and the overall user experience. 
Session cookies are not stored on your device after the session ends.

By origin

First‑party cookies 
Set directly by the websites, platforms or applications you are visiting and managed by novobanco, providing the service requested by the user.

Third‑party cookies 
Set by domains other than the one you are visiting. This may occur, for example, with embedded video content, news articles, e‑commerce platforms or social media integrations.

By purpose

Users may encounter cookies set directly by the website or by third parties, as detailed below:

1. Strictly necessary cookies

These cookies are essential for the website to function and cannot be disabled. 
They enable privacy preferences, login sessions, access to restricted areas and secure form submissions. They may also support advanced features such as video playback or real‑time chat. 
Disabling these cookies may impact website functionality and prevent some services from working properly.

2. Analytics cookies

These cookies collect aggregated and anonymous information about website usage, helping measure and improve performance. 
They allow us to understand which pages are most or least visited, how users interact with the site and how traffic flows. 
novobanco uses tools such as Google Analytics and Google Consent Mode, which enable statistical analysis without collecting personal data.

3. Advertising and third‑party cookies

These cookies may be set by novobanco or advertising partners. 
They store information about browsing behaviour to build interest profiles and display more relevant ads. 
They do not directly store personal data, but rely on identifying your browser and device. 
If you do not allow these cookies, advertising may be less targeted.

Where does my data go?

Your data is collected and stored securely, and only with your consent where required. 
Analytics and advertising information may be transferred to partner companies located in the EU and the USA, in accordance with applicable data‑protection legislation.