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ACTIVATE DIGITAL CHANNELS

You’re just a few steps away from accessing online banking. 

Lost access or forgot your details?

If you’ve lost access to your Digital Channels or can’t remember your credentials, we can help. 
Find out how to recover or reactivate your access. 

Activate Digital Channels

With a single registration, take your bank with you at all times, whether through novobanco Online or the App.

What will you need?

  • Tax ID and updated phone number

    Your personal details must be up to date in the bank’s systems

  • Mobile phone

    You must have with you the mobile phone number associated with your personal data at the bank, in order to validate authentication by SMS

  • Master card

    After validating the operation via SMS, you will need to define your access PIN. 
    The master card will be sent later to your registered address

What does this activation allow?

Always connected to your bank

Access via website

After activation, access novobanco Online through the website using a computer, tablet or mobile phone

Access Via App

After activation, download the novobanco App and log in to start using it

I’m having access problems. What should I do?

I don’t have my registration number

I don’t remember my access PIN

I don’t have my master card

My personal details are not up to date

*Please note: The recover page is currently displayed in Portuguese. Once you log in using your customer number and PIN, you can continue browsing in English.

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Digital Channels

One single access. Multiple channels.

PUB | NOVO BANCO S.A. | Registered no. 7 at Banco de Portugal