Update your personal details
Update your personal information quickly and securely.
Keep your details always up to date
To ensure security, effective communication and a high‑quality service, it is important to keep your personal details up to date.
In a simple, secure and fully online way, just choose how you would like to do it.
Why should you update your details?
-
Legal obligationKeeping your personal details up to date is a legal and regulatory requirement
-
SecurityUp‑to‑date information is essential to more effectively prevent potential risks and protect your account
-
Better serviceWith accurate and current information, communication is more efficient and the overall level of service is improved
When should you update your details?
-
Whenever your details changeWhenever there is a change to your personal information. For example, your address, profession, employer or contact details. You should proactively update this information with the bank
-
When you receive a request from the bankThe bank will contact customers whenever it is necessary to verify, confirm or update personal details.
Depending on your customer profile and the applicable legislation, updates may be required annually or every five years
How to update your details?
You can update your personal details through several novobanco channels. The simplest and fastest option is always to use the digital channels.
In some situations, certain details may need to be updated in person or may require the submission of supporting documents at a branch. Whenever this is the case, you will be informed.
We recommend starting with the digital channels and following the on‑screen instructions.
-
novobanco AppYou can update:
Identification details (via Chave Móvel Digital or identity card photo)
Contact details
Address
Professional details
-
novobanco WebsiteYou can update:
Identification details
Contact details
Address
Professional details
Available for account holders and non‑account holders, using the Chave Móvel Digital
-
novobanco BranchesYou can update:
Citizen card details
Contact information
Address
Professional details
-
Direct LineYou can update:
Contact details
Address
Professional details
What types of personal details can I update by channel?
There are several ways to update your personal details.
The table below shows which type of data can be updated, through which channel, and whether supporting documents are required.
| Types of details | Channels | Submission of supporting document | Supporting documents required | |
| Identification |
Citizen card
| • Digital Channels (via Chave Móvel Digital) • Upload of Citizen card • novobanco Branch |
Yes, at Branch
|
Citizen card
|
| Identity card | novobanco Branch | Yes | Identity card | |
| Passport | novobanco Branch | Yes | Passport | |
| Others | novobanco Branch | Yes | Relevant official document | |
| Tax Address | • Digital Channels • novobanco Branch • Linha Direta - Direct Line | Yes, at branch and via Linha Direta - Direct Line* | Water, electricity or communications bill Document must be less than 6 months old | |
| Contact Details | • Digital Channels • novobanco Branch • Linha Direta - Direct Line | Yes, via Linha Direta - Direct Line* | Registration number and PIN | |
Dados Profissionais
| • Digital Channels • novobanco Branch • Linha Direta - Direct Line | Yes, at branch and via Linha Direta - Direct Line* | Salary receipt less than 6 months old
| |
Important note regarding Linha Direta - Direct Line (*): through the Linha Direta - Direct Line, customers must be authenticated using their registration number and PIN.
Contact details, address and profession may be changed for authenticated customers
Address and professional details require submission of a supporting document, sent by post or email
Learn more about updating your details via the App and Online Banking
Find more detailed information about the requirements and types of data that can be updated through the digital channels.
Requirements for updating personal details via Digital Channels (App and Online Banking)
Access
to Digital Channels
You must have active access to novobanco Digital Channels.
Citizen Card
registered with novobanco
Your citizen card must already be registered with novobanco.
Residential address
in Portugal
Your residence address must be located in Portugal.
What personal data can I update through Digital Channels?
Identification details
Marital status
Mobile phone number
Email address
Other nationalities
Addresses
Permanent residence address
Tax address
Ownership of a primary residence
Ownership of a second home
Number of people in the household
First year at the current address
Other tax residences
Professional details
Employment status
Profession
Employer
Employment relationship (type of contract)
Start date of employment relationship
Educational qualifications and field of study
Public office positions
Frequently asked questions
Under Law No. 83/2017 of 18 August and Banco de Portugal Notice No. 2/2018 of 26 September, financial institutions are required to hold complete and permanently up‑to‑date information on their customers.
In this context, novobanco contacts customers (via email and SMS) to raise awareness of this legal obligation.
No. Customers who hold a lifetime identity card are not required to obtain a citizen card.
No. The identification document can be updated in person at a Branch, by presenting the physical document, or alternatively by using the Chave Móvel Digital via novobanco Online or the App.
Customers who meet all of the following requirements:
Have a citizen card already registered with the bank
Have a residential address in Portugal
Have active access to Digital Channels
The following information can be updated:
Identification details
Addresses
Contact details
Professional details
Political or public office positions
Since September 2021, it has been possible to update personal details via the App and novobanco Online for Portuguese customers with a residence address in Portugal and active digital channels.
For other customers, personal data updates must be carried out at a novobanco branch.
PUB | NOVO BANCO S.A. | Registered no. 7 at Banco de Portugal