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360º Service

A different service or a service that makes a difference?

360º Service

A service full of details that make a real difference. Discover, one by one, all the features that set us apart.

A dedicated relationship manager who works with you to find the best solutions  for the planning of your future. Always focused on identifying the best opportunities, the 360º Manager can anticipate competitive solutions tailored to your lifestyle and objectives.

Supported by the most advanced technology, the 360º Manager has access to all the information needed to present the most suitable solutions to help you achieve your goals. Ensuring that customersclients feel comfortable with the solutions proposed is one of the manager’s main priorities. Clarity and transparency are fundamental principles of the service. 

Can I have access to the 360º Service?

The service is provided automatically and at no additional cost, depending on the balance available in your novobanco accounts or the value of the salary credited to your novobanco account. 

Benefits of the 360º Service

Ongoing Availability

Benefit from a qualified manager, fully dedicated to your financial life and available by telephone, mobile phone and email. 

Understanding Your Financial Profile

With strong financial and market expertise, the 360º Manager has all the information needed to provide the most suitable solutions aligned with your objectives. 

Customer Support

Making sure that customers feel comfortable with the solutions presented is one of the key responsibilities of the 360º Manager, whose approach is guided by professionalism and transparency.  

Contact Options

We will help you in the way that suits you best.

Branch

A dedicated 360º Service area within our Branch network. Arrange meetings with your manager in advance and avoid unnecessary waiting times.

novobanco online

Whether through the website or our App, we are available 24 hours a day through our digital channels.

Telephone

You will always have our support through the 360º Direct Line on 218 837 705. The cost of calling the 360º Direct Line on 218 837 705 is the rate agreed between the client and their telecommunications provider

The cost of calling the 360º Direct Line on 218 837 705 is the rate agreed between the client and their telecommunications provider. 

The Result of Our Commitment

90% of our customers are highly satisfied with the 360º Service experience.

Consumer Survey, 2019
Internal Study 

PUB | NOVO BANCO S.A. | Registered no. 7 at Banco de Portugal